It is neither secret nor controversial that Business Process Re-engineering (BPR) and Total Quality Management (TQM) initiatives have not consistently lived up to their promise. Fully a third of all such initiatives revert to the old ways within two years. What seems obvious, that low defect rates, efficiency and low Total Cost of Ownership (TCO) are undeniably good, in fact results in implementations that are too often highly bureaucratic with few tangible benefits at the end of the day. We at Omega Systems Group have seen this first hand and we have thought much about how to remedy this problem.

It is our view that the primary cause of failure in BPR and TQM initiatives is not technical but cultural and political. To bring about lasting positive change in an organization’s operational capacity requires diplomacy and education, in a word – statesmanship - not only technical skills. It is an art as well as a science.

Management buy-in is crucial, as is well known, but employees must be brought on board as well, convinced that the process changes will benefit them both professionally and personally.

Omega Systems Group adheres to a business process that is client-centric, humanistic and real-world tested. It examines the whole organization, treating your organization as more than the sum of its parts. It recognizes that quality and productivity are, and will always remain, first and foremost a matter of human action.

Our process is embodied in the Omega Approach.